![]() ![]() After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android. ![]() If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox. ![]() So if you are still struggling, make sure the Mac user has their Outlook version up to date. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox. This is because at the time, shared mailboxes were not supported: The Mac user was using the version of Outlook bundled with Microsoft Office 365. I figured this out because in March 2021 I created a shared mailbox in an Exchange Online (office 365) admin center (no on-premise) and while Outlook users using Windows were able to get the shared mailbox to show up, one Mac user was not able to get the mailbox to show up. Prior to September 2021, this was not possible. Choose + to add a shared or delegated mailboxĬheck this article for details Open a shared Mail, Calendar or People folder in Outlook for Mac () Key Takeaways A mailbox requires a license and a user must have a mailbox to use Office 365 email An alias is simply another email address that a user can be.In the Tools menu, choose Accounts, and select the account that has access to the mailbox.To add the shared Outlook mailbox on Mac: As of Sept 2021, you are now able to add shared mailboxes to Outlook for Mac, it just takes some extra steps: ![]()
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